YES. EVERY PIECE IS CAREFULLY SOURCED AND GOES THROUGH A STRICT IN-PERSON AUTHENTICATION PROCESS TO ENSURE 100% AUTHENTICITY BEFORE IT REACHES YOU. WE ALSO PROVIDE ENTRUPY CERTIFICATES FOR OUR BAGS.

WE HAVE PRIVATE OFFICES IN DUBAI, GENEVA, AND NEW YORK. PLEASE REFER TO "BOOK AN APPOINTMENT" ON OUR WEBSITE TO BOOK YOUR IN-PERSON APPOINTMENT AT ONE OF OUR OFFICES.

DEPENDING ON THE ITEM, SOURCING CHANNELS MAY VARY, SOME ARE STRAIGHT FROM BOUTIQUES AND OTHERS ARE THROUGH OUR EXPERT BUYERS THAT HAVE ACCESS TO EXCLUSIVE AUCTION HOUSES GLOBALLY.

YES, WE SOURCE ALL KINDS OF LUXURY ITEMS FROM HARD TO FIND BAGS, TO LIMITED EDITION COLLECTIONS. ANYTHING ON YOUR WISHLIST!

WE PROVIDE DETAILED DESCRIPTIONS AND HIGH-RESOLUTION PHOTOS OF EVERY ITEM, INCLUDING ITS CONDITION (EXCELLENT, VERY GOOD, GOOD, ETC.) WE TRY OUR BEST TO SOURCE PRISTINE CONDITION SECOND-HAND ITEMS. HOWEVER, FOR OLDER BAGS, IT'S NORMAL TO HAVE SIGNS OF WEAR.

SOME ITEMS INCLUDE ORIGINAL DUST BAGS, BOXES, OR AUTHENTICITY CARDS IF AVAILABLE. THE PRODUCT DESCRIPTION WILL MENTION WHAT IS INCLUDED.

MOST OF OUR ITEMS LISTED ONLINE ARE HOUSED IN OUR INTERNATIONAL OFFICE LOCATIONS. PLEASE E-MAIL INFO@SAYANGEMS.COM IF YOU HAVE ANY QUESTIONS ABOUT OUR PRODUCTS.

WE ACCEPT CREDIT/DEBIT CARD PAYMENTS, BANK TRANSFERS, PAYPAL AND WE ALSO OFFER CASH ON DELIVERY IN UAE.

WE SHIP DIRECTLY TO OVER 190 COUNTRIES. INTERNATIONAL ORDERS ARE SENT VIA EXPRESS SERVICE THROUGH FEDEX, DHL OR EMS. INTERNATIONAL SHIPPING PRICES ARE DETERMINED BY DESTINATION. PLEASE PROCEED THROUGH CHECKOUT FOR A SHIPPING FEE TO BE GENERATED PRIOR TO PLACING THE ORDER.

ORDERS WITHIN THE UAE TYPICALLY ARRIVE IN 3-5 BUSINESS DAYS, WHILE INTERNATIONAL ORDERS TYPICALLY TAKE 5–10 BUSINESS DAYS.

YES. ANY IMPORT DUTIES AND TAXES ARE CHARGED ONCE THE PARCEL HAS REACHED THE DESTINATION COUNTRY AND THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. WE ARE NOT IN CHARGE OR IN CONTROL OF THESE CHARGES AS CUSTOMS POLICIES VARY BY COUNTRY. IF YOU HAVE ANY QUESTIONS RELATED TO CUSTOMS CHARGES, WE KINDLY ASK YOU TO CONTACT YOUR LOCAL CUSTOMS OFFICE.

DUE TO THE EXCLUSIVE NATURE OF OUR ITEMS, ALL SALES ARE FINAL. HOWEVER, IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING IT.

WE DO NOT OFFER EXCHANGES.

ABSOLUTELY. WE OFFER A PERSONAL SOURCING SERVICE TO HELP YOU FIND RARE AND SPECIFIC ITEMS FROM OUR TRUSTED GLOBAL NETWORK.

YES. YOU CAN BOOK A PRIVATE APPOINTMENT TO VISIT OUR SHOWROOM AND VIEW THE PIECES IN PERSON BEFORE DECIDING ON YOUR PURCHASE. [BOOK NOW ]